Mass Bay Credit Union will never call and ask you for account or other personal information. We recognize that there are people hoping to gain access to your deposit accounts, debit card, credit card and other personal information to make purchases and access your money. Do not become a victim. If someone calls you, and the caller ID is our phone number, we ask that you do NOT give out or confirm your personal information, account numbers, PINs, social security or other sensitive information. Hang up, do not press re-dial, and call us at 617-269-2700. Do not be coaxed via text or email either! We want to keep you safe from fraudsters.
x24-Hour Telephone Banking
Introducing Easy 24/7 Access with Our New Telephone Banking System!
We're excited to announce the launch of our new 24-hour telephone banking system, replacing our long-standing T-Teller service. While T-Teller served us well, this upgrade brings even more convenience and accessibility to your banking experience.
Just as Easy, Even More Features:
The new system offers all the features you loved about T-Teller, like checking balances, viewing transaction history, transferring and withdrawing funds, making payments, stopping payments, and more. Plus, you'll enjoy the benefits of 24/7 access, allowing you to manage your finances on your own time.
Getting Started is Simple:
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New Menu Options: Navigate the system with ease using our clear and concise menu options – a quick reference is provided above.
- One-Time Setup: The first time you call, you'll be prompted to confirm your account information and create a secure 4-digit PIN (your PIN cannot start with 0).
Here's What You'll Need:
- Account Number: Have your account number readily available.
- Social Security Number: This is required for initial system authentication.
- New 4-Digit PIN: Choose a memorable PIN for future access (cannot start with 0).
Ready to Get Started?
Dial 617-269-2700 and press 9 to connect to the new telephone banking system.
Need Help?
If you have any questions or require assistance, feel free to contact our friendly Member Services team or send us a secure email through online banking.
We're confident you'll find our new telephone banking system a valuable addition to your financial toolkit. Enjoy the convenience of managing your money anytime, anywhere!