Mass Bay Credit Union will never call and ask you for account or other personal information. We recognize that there are people hoping to gain access to your deposit accounts, debit card, credit card and other personal information to make purchases and access your money. Do not become a victim. If someone calls you, and the caller ID is our phone number, we ask that you do NOT give out or confirm your personal information, account numbers, PINs, social security or other sensitive information. Hang up, do not press re-dial, and call us at 617-269-2700. Do not be coaxed via text or email either! We want to keep you safe from fraudsters.
xThere are many tactics that scammers and fraudsters will use to gain access to your information, and ultimately try to steal your identity and/or your money. It's important that consumers stay up-to-date on how to be digitally safe online. For your safety and convenience we have listed, described, and linked many resources to help you stay on top of protecting your information. Topics on this page include:
Social engineering is an attack that relies heavily on human interaction and often involves manipulating people into breaking normal security procedures and best practices in order to gain access to systems, networks or physical locations, or for financial gain.
You can read more about Social Engineering here: https://en.wikipedia.org/wiki/Social_engineering_(security)
Malware is a term that describes many different types of undesireable computer software. Many scams these days involve the use of malware. Malware can be used against individuals to gain information such as personal identification numbers or details, bank or credit card numbers, and passwords. Victims of malware scams often have installed malware on their computers and are convinced or coerced into payiing to have it removed. You should NEVER get an unsolicited call from ANYONE telling you that you have a virus or malware on your computer. You can read more about malware here: https://en.wikipedia.org/wiki/Malware
Using free wireless connections sure can be helpful sometimes but it also has its risks. You can read more about staying safe on free wi-fi here: https://www.wired.com/story/public-wifi-safety-tips/
Most internet service providers now offer free anti-virus, however whether or not it's free to you, you should ALWAYS protect your computers with antivirus software. You can read more about the importance of antivirus protections here.