Mass Bay Credit Union will never call and ask you for account or other personal information. We recognize that there are people hoping to gain access to your deposit accounts, debit card, credit card and other personal information to make purchases and access your money. Do not become a victim. If someone calls you, and the caller ID is our phone number, we ask that you do NOT give out or confirm your personal information, account numbers, PINs, social security or other sensitive information. Hang up, do not press re-dial, and call us at 617-269-2700. Do not be coaxed via text or email either! We want to keep you safe from fraudsters.
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Caller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.