'Tis the season for scammers. MBCU will not send you a text, email, or phone call requesting user names, passwords, or other information about you or your accounts. If you think something seems suspect, chances are it is. Take action by calling our Member Services Department at 617-269-2700 if you would like more information.
In observance of upcoming holidays, MBCU will be open 8:30 am to 12 noon on December 24 and December 31. We will be closed on December 25 and January 1. Happy Holidays to all who celebrate!
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Caller ID Spoofing
Safety Alert: Mass Bay will never call you directly and ask for your pin number. Scammers can spoof a caller ID and make it look like they are your financial institution.
What You Should Do
- If you ever receive a call from your financial institution and are unsure if the call is legitimate, hang up and call the company back directly.
- If you do not remember signing up for text message alerts with your financial institution, do not respond to any text messages you receive on the bank’s behalf.
- If you receive a suspicious text message or phone call from Mass Bay Credit Union, please contact us at 617-269-2700, Monday – Thursday 8:30 am to 4:30 pm, Friday - 8:30am to 6:00pm, Saturday – 8:30am – 1:15pm.
- Review your bank statements and online banking regularly and notify us immediately of any suspicious or fraudulent activity.