Mass Bay Credit Union will never call and ask you for account or other personal information. We recognize that there are people hoping to gain access to your deposit accounts, debit card, credit card and other personal information to make purchases and access your money. Do not become a victim. If someone calls you, and the caller ID is our phone number, we ask that you do NOT give out or confirm your personal information, account numbers, PINs, social security or other sensitive information. Hang up, do not press re-dial, and call us at 617-269-2700. Do not be coaxed via text or email either! We want to keep you safe from fraudsters.
xTravel Notifications
If you are planning a trip out of the country, please notify us in advance so we can put a travel notification on your debit card. A travel notification will allow you to use your debit card without interruption.
Because of increasing numbers of international debit card fraud cases, Mass Bay Credit Union has blocked use of Credit Union issued debit cards in certain countries. This is done to protect you from becoming a fraud victim. If you have any questions about blocked countries or travel notifications, please call us at 617-269-2700 option 1.